Shipping Information

Bringing Handmade Art to Your Doorstep

At DIYDECOFLOW, we treat every piece of art decor as a treasure—and we’re committed to delivering it to you safely, promptly, and with care. Below, you’ll find everything you need to know about our shipping process.

1. Domestic Shipping (Within [Your Country, e.g., China])

We offer shipping to all major cities across [Your Country]. Most orders are processed and shipped within 1-2 business days after payment confirmation.

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Delivery Time:
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  Standard Shipping: 3-5 business days (covers 95% of regions).
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  Express Shipping (optional): 1-2 business days (for urgent orders; additional fee applies).
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Shipping Cost:
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  Orders over [Amount, e.g., ¥299]: FREE standard shipping.
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  Orders under [Amount, e.g., ¥299]: A flat fee of [Amount, e.g., ¥25] applies.

2. International Shipping

We ship to over 50 countries worldwide (e.g., USA, UK, EU, Australia, Japan). Please note that international delivery times and costs vary by destination.

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Delivery Time:
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  Standard International Shipping: 7-14 business days (excluding weekends/holidays).
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  Expedited Shipping (optional): 3-7 business days (additional fee applies).
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Shipping Cost:
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  Calculated based on package weight, dimensions, and destination (visible at checkout before payment).
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  Average cost: [Range, e.g., $15 -$ 50] for small to medium-sized items (e.g., vases, sculptures).
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Important Notes for International Orders:
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  Customs Duties & Taxes: We cover all customs duties and taxes for international orders. Buyers do not need to pay additional fees for import clearance.

3. Packaging: Safe & Artful

Every piece is carefully wrapped by hand to protect its intricate details:

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Inner Protection: Soft foam, bubble wrap, or tissue paper (depending on the item’s fragility).
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Outer Box: Sturdy, eco-friendly cardboard boxes with our logo (no generic “unmarked” packaging!).
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Extras: For large sculptures, we add extra padding and seal boxes with high-strength tape to prevent shifting during transit.

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with:

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A tracking number (linked to carrier websites like China Post, DHL, or FedEx).
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A link to view real-time updates (e.g., “shipped,” “in transit,” “out for delivery”).

If your tracking shows no updates for 5+ business days, reply to the confirmation email—we’ll investigate promptly.

5. Damaged or Lost Items

We take pride in our packaging, but accidents can happen. Here’s how we’ll help:

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Damaged Items: If your order arrives broken, please send photos of the damage + tracking number to [jingyushuang987@gmail.com] within 7 days of delivery. We’ll send a replacement or issue a full refund.
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Lost Items: If your package is marked “delivered” but never arrived, or shows “lost in transit” after 15+ business days, contact us with your tracking number. We’ll work with the carrier to resolve the issue and reimburse you.

6. Why Choose Our Shipping?

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No Hidden Fees: Costs are clearly displayed at checkout.
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Eco-Conscious: We use recycled packaging materials whenever possible.
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Handcrafted Care: Every box reflects our commitment to quality—from the product inside to the way it’s delivered.

Have questions about shipping? Reply to this email ([jingyushuang987@gmail.com]) or message us—we’re happy to help!

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